MD2 Networks® Satisfaction Guarantee
If for any reason, other than price, you are not satisfied with our work once it is completed, we offer 2 options:
- Fix the problem at no additional cost
- Refund service fees paid (up to U.S. $200.00)
MD2 Networks® Service Guarantee
MD2 NETWORKS® guarantees you will not pay twice for the exact same work.
MD2 NETWORKS® guarantees on-site response time will be within schedule (plus travel time) when requested.
If we return to your site to repeat work already performed, there will be no charge for the additional work.
MD2 Networks® Product Guarantee
All products purchased from MD2 NETWORKS® carry a one-year on-site replacement warranty.
MD2 Networks® Standard Terms & Conditions
All services, including all travel time to and from customer site is billed at the quoted rates, unless otherwise modified by written agreement. In the event that parts, materials, hardware, software, cables or supplies are needed, then payment is required upon order. In certain major metropolitan areas, we may elect to bill for an additional $20.00 transportation fee. If collection proceedings are initiated by MD2 NETWORKS® to collect delinquent amounts, MD2 NETWORKS® will be entitled to interest on the outstanding balance plus reasonable attorney's fees required to collect the outstanding amounts. If you have submitted a credit application and have been granted Net 15 day terms, then failure to pay within 15 days from the date of invoice shall subject customer to a one-and-one-half (1.5%) percent per month late charge until said balance is paid in full. Said late charge shall be added to any overdue balance. If invoices are not paid within the agreed to terms the hourly rate for all unpaid work performed will be re-billed at the hourly rate of $150.00 Per Hour.
MD2 NETWORKS® DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATIONS IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. SOME STATES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. MD2 NETWORKS® DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH IN THIS GUARANTEE OR LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION ANY LIABILITY FOR PRODUCTS NOT BEING AVAILABLE FOR USE OR FOR LOST DATA OR SOFTWARE.